Privacy Policy

This policy explains how we, The Creative Candle Company Limited of 37 Buckley Close, Danescourt, Llandaff, Cardiff, CF5 2DF, use your personal information which you provide to us when using our website, www.thecreativecandlecompany.co.uk.

What information we collect about you?
We collect personal information from you when you order goods or services from us or use our website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Site Specific Cookies - The site also uses session and user ID cookies to enable us to provide a better service to you. These are essential cookies which enables the website to record whether you are logged in and whether you have placed something in the shopping basket.
We use the following cookies on our website:
Google Analytics - The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Google's privacy policy is available to read at http://www.google.com/policies/privacy/ .
Site Specific Cookies - The site also uses session and user ID cookies to enable us to provide a better service to you. These are essential cookies which enables the website to record whether you are logged in and whether you have placed something in the shopping basket.
Social Media Cookies – We use various social media sites including Facebook and Twitter. Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within our website.
We use PayPal to accept and process payments from our customers. PayPal use various cookies on its site in order to record your account information and the items which you want to purchase. You can learn more about the cookies which PayPal use and how it processes personal data by going to https://cms.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How will we use the information we collect from you?
Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you.
In processing your order we may send your information to credit reference and fraud prevention agencies. From time to time we may send your information to third parties which we consider may have goods or services which are of interest to you. If you do not wish to be contacted by third parties please email us at enquiries@thecreativecandlecompany.co.uk or by going to the Contact Us page.
Access to your information
You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information – enquiries@thecreativecandlecompany.co.uk. There will be a small charge for processing this request.
Other Websites
Our website may have links to other websites. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

October 2014.